Gametart.com

We've tried to answer as many of your questions here as we can. If you have a problem or query it's a good idea to check here first as you might find you answer below. If this doesn't quite cover what you need to know, then click here to contact us, and we'll do our best to help.

About my Gametart.com membership
· How do I start?
· Why do you need my card details for a free trial?
· How much does it cost?
· How do I pay for my membership?
· What credit or debit cards do you accept?
· What should I do if my credit or debit card expires?
· Is my payment secure?
· What happens if I forget my password?
· How do I make changes to my account?
· Can I change my membership level?
· How do I cancel my membership?
· Can I suspend my membership, for example if I'm going on holiday?
· How do I re-activate my membership?
· How do I contact Gametart.com?

About my Playlist
· What is my Playlist?
· What consoles do you rent games for?
· How many games can I have out at one time?
· How long can I keep a game for?
· How do I add a game to my Playlist?
· How many games can I have in my Playlist?
· How do I remove a game from my Playlist?
· What If I want to be sent a particular game from my Playlist first?
· What if I can't find a game I want to rent?
· Do the games come with manuals?
· Can I buy games?

About shipping my games
· Do I have to pay for postage?
· How do my games get to me?
· How long does it take to receive a game?
· How do I return a game?
· How will I know you have received my game?
· What happens if I receive a damaged game or a game doesn't work?
· What happens if I don't receive a game?
· What happens if Gametart.com don't receive a game I have sent back?
· What happens if I receive the wrong game?
· What happens if I lose the case or return envelope?
· What happens if I lose or damage a game?
· Do you ship to outside of the UK

Taking care of my games
· How should I take care of my games?

About my Gametart.com membership

How do I start?
Click on the 10 day FREE trial link on the Gametart.com homepage. You will then be taken through the registration process step by step. You'll be asked for your contact details, your credit or debit card details, and to choose the personal password and security number that will keep your details secure. Once you have successfully registered, start adding those games to your Playlist and we will send them out to you straight away.

Why do you need my card details for a free trial?
The reason that we need to take your card details is because we need to verify your address. This protects both you and us from fraud. Please note we never bill your card until your free trial is over and you can cancel at anytime during the free trial as long as we have received any outstanding games back.

How much does it cost?
You can try Gametart.com for the first 10 days for free (unless you have a promotion code that allows a longer trial period). Should you continue to become a full member, you then pay your monthly subscription and that's it - no late fees, no postage, just a constant supply of games delivered to your door.

On our basic packages you can have one game out at a time for £9.99 a month, or two at a time for £14.99 a month. We also offer longer payment periods (for example quarterly) at a reduced rate.

How do I pay for my membership?
You must have a credit or debit card to pay for your membership. hen you register you give us your credit or debit card details and we will automatically bill your subscription to your card each month (or longer if you have chosen a longer billing cycle), starting from the day your free trial ends.

What credit or debit cards do you accept?
We currently accept Visa, Mastercard, Delta, Visa Electron, Switch, Maestro and Solo cards. We do not accept American Express.

What should I do if my credit or debit card expires?
If you need to update or change you credit or debit card details, login and click on 'Your Account'. Your account details are protected by your personal security code, which you will need to provide to access this section. Click on 'update credit/debit card details' and enter your new details. The changes will take place immediately. If we are able to do so, you will be notified by email before your card expires.

Is my payment secure?
All information held about you is on our secure servers, and we use DataCash, our payment services provider to process your payment and keep your credit or debit card details secure.

In addition, all of the credit or debit card details and other sensative information (i.e. that submitted during the free trial signup process) is secured by 128 bit SSL encryption.

What happens if I forget my password?
Don't worry, there's a link on the login page that will email your login details to your registered email address.

How do I make changes to my account?
Click on 'Your Account' to view and update your personal details. All your account details are protected by your security code. Make sure you let us know if you move or change you email address.

Can I change my membership level?
You can change your membership level at any time by selecting 'upgrade/downgrade membership' from your 'Your Account' menu. If you change from 1 game to 2 game rental, you will be charged a one off amount that represents the difference between the price of the two plans for the period until your next billing date. Your extra game will be sent out to you straight away. If you change from 2 game to 1 game rental, make sure you return a game before your next month's subscription is due (no cheating - we know its hard to let it go) or we will continue to charge you at the 2 game rate.

How do I cancel my membership?
You can cancel your membership by selecting 'cancel account' from the 'Your Account' menu. We need those games back though - make sure you return them before your next month's membership is due or we will continue to charge you at your normal rate.

Can I suspend my membership, for example if I'm going on holiday?
Yes, we're happy to help you out. Go to the "Your Account" menu and click on the "Stop Playing" link. From there, you can freeze your account for as long as you like, ideal for taking a break from gaming for a while if you're off to the beach, or your thumbs are too sore to carry on.

How do I re-activate my membership?
Once you have suspended your account, you can re-activate it again at any time by logging into the Gametart.com website and clicking on any "Rent It" link, or by visiting the "Your Account" area and clicking on "Re-Activate account".

How do I contact Gametart.com?
We are always here to help our customers. If you have a query related to your account, please click here to contact us.

Alternatively, you can email us at help@gametart.com or write to us at the address below.

Game Tart Limited, PO Box 8062, Nottingham, NG7 7WG

About my Playlist

What is my Playlist?
Your Playlist is there to help you keep track of the games you have out, games that are on their way, and those you are waiting for. Just login and go to 'Playlist' to check your list of games.

What consoles do you rent games for?
We offer games for the Playstation 2, Playstation Portable and from Febuary 2006 the XBOX 360. We list every game we know about for these formats.

How many games can I have out at one time?
You can have one or two games out at once, depending on your membership level. You can change your membership level at any time by selecting 'upgrade/downgrade membership' from the 'Your Account' menu.

How long can I keep a game for?
As long as you want. Play 'till you've unlocked every secret in every level, or send it back the next day if you didn't fancy it and get started on another game on your playlist.

How do I add a game to my Playlist?
Browse our online catalogue of thousands of available games. When you see a game you want to rent, click 'rent it', and it will appear on your Playlist. (You must be logged in to do this). To check the games you have selected, click on 'Playlist'.

How many games can I have in my Playlist?
There's room for ten games on your Playlist. We recommend that you always have at least three titles to ensure we'll have a game available for you. If you already have ten titles on your Playlist and you try to add another, you will be asked to remove a game from you Playlist first. Once a game has been sent out to you there's space for another so start browsing the website for your next choice.

How do I remove a game from my Playlist?
On your Playlist page, click 'remove' next to the game you want to remove.

What If I want to be sent a particular game from my Playlist first?
If you can't wait to get your hands on a specific game, then select it under the 'Hold It!' column on your Playlist. If we have a copy of that title available we will send you an email and a SMS message (if you've chosen to receive them) telling you we have it, and asking you to return a game. If we don't have a copy available for you at the time you put it on hold, we'll send you an email and a text message as soon as we do. We'll keep hold of the game for you for three days, and so long as we receive a game back from you in that time you'll get the game you put on hold next.

What if I can't find a game I want to rent?
We have hundreds of games on our database, but if there is a game you would like to try that you can't find, we welcome your suggestions. Please email us at titleRequest@gametart.com, and if a few people request the same game we will add it to out list.

Do the games come with manuals?
We don't send out manuals with the games as they would be difficult to replace if lost, but we will email you PDF instruction sheets when we send you a game. You can also view and print instructions for any game you have out from your Playlist.

Can I buy games?
With our most popular titles, you'll see a "Buy" link on the main page for that game. These links will take you to our retail partner, SimplyGames.com, who will be delighted to sell you the game in question.

About shipping my games

Do I have to pay for postage?
No, outward and return postage is included in your subscription.

How do my games get to me?
Your games are sent to you by normal first class post. Each game is in a protective plastic case, and sent in envelope that you should reuse to return the game to us.

How long does it take to receive a game?
As soon as we receive a game back from you, we'll post you out a new one. You can login and check your Playlist to see whether we have received a game you have returned, and the date the next one was sent. Other than that, it's up to the postal system, but everything goes first class so you should only be waiting a few days. (It's possible in rare cases that all the games on your Playlist are in such high demand we don't have a title to send you, but we will do our best to minimise any wait).

How do I return a game?
Post it back in the envelope provided. Postage for one game is included on the mailer, so please don't put more than one game in each - we can send you a new mailer if you lose one. If you have more than one game out, please ensure you send each game back in the mailer it was sent in as we use the packaging to identify the game.

How will I know you have received my game?
When we scan games back into our system we automatically send out an email to you confirming receipt.

What happens if I receive a damaged game or a game doesn't work?
If a game doesn't work then please let us know as soon as possible. Select 'report a damaged game' from the 'Your Account' menu. Enter details of the game that was damaged and the nature of the problem, and submit the form. Then send it straight back to us and we'll send you a replacement. If you do not report a game as damaged within a few days of receiving it, or if you send it back damaged without reporting it, we may charge you to replace the game. We may cancel the account of anyone who repeatedly returns games damaged.

What happens if I don't receive a game?
Please check your Playlist to see when the game was sent to you. If you have not received a game five working days after the sent date, let us know by selecting 'report a missing game' from the 'Your Account' menu. As part of this process, we require you to fill in and return a Gametart.com postal loss form and a Royal Mail postal loss form. Failure to complete these forms will result in you being charged the full RRP of the missing game. Don't worry, the process is very simple and we'll guide you through it.

What happens if Gametart.com don't receive a game I have sent back?
When we receive a game back from you we will check it in so that it is removed from the 'currently rented titles' section of your Playlist. If you have sent a game back to us and it is still in 'currently rented titles' five working days later, let us know by selecting the "Contact Us" option under the Your Account menu. We will check the game back in so that it is removed from 'currently rented titles' and send you the next available game on your Playlist. We may cancel the account of anyone who repeatedly reports games missing.

What happens if I receive the wrong game?
Check your Playlist to see which game you should have been sent. If this doesn't match up with what you have, click on 'Your Account' and choose the 'contact us' option (you will need to enter your security code to view the 'Your Account' menu). Use the email form provided to let us know the problem - include details of which game you received and which game you should have. Then send the game back and we'll post you out the right one.

What happens if I lose the case or return envelope?
Please only return games in their protective case and in the envelope supplied with that game. As well as protecting the game in the post, the packaging is used to identify the game when we check it back in. If you lose either the case or the envelope, please click the 'contact us' option of the 'your account' menu. Let us know which game you have lost the packaging for, and we will send you a replacement. We would not normally charge you for replacement packaging, unless you keep losing it, so please take care.

What happens if I lose or damage a game?
Please let us know as soon as possible by selecting 'contact us' from you 'my account' menu. Let us know which game you have lost or damaged. If the game was damaged, return it to us. We would normally just charge you for the trade price of the game so we can replace it.

Do you ship to outside of the UK?
No, we currently only send games out within the UK postal system.

Taking care of my games

How should I take care of my games?
Please treat any game we send you carefully. Only use it with the console it is designed for, and store it in its cover in a safe place. Avoid touching the surface of the game when handling it. If a game doesn't work properly, try wiping it with a clean cloth. Wipe from the centre outwards, not round in a circle as this can damage the game.